Wearable technology such as a smartwatch is the next frontier in field service management,

Wearable Technology: Fashion, Smart Clothes & the Future of Wearables

First published in Field Service News Picture this: A customer service representative is helping an irate customer on the phone and becoming flustered and frustrated. Rather than hearing about the incident after the interaction has escalated, customer service managers are…


The Future of Commerce, Wearable Technology

Wearable Technology and Customer Service: 50 Innovative Examples

Wearable Technology and Customer Service: 50 Innovative Examples   Remember watching cartoons and movies as a kid and seeing all of those awesome tech devices and wishing you could have one (or two, or all of them)? Well, the future is…


Introducing FieldExpert, New Salesforce Wear App for Apple Watch

By Matt Wolf, Alliances Director, ClickSoftware Today, ClickSoftware launched FieldExpert for the Apple Watch on the Apple App Store and Salesforce AppExchange, empowering businesses to connect with customers, partners and employees in a whole new way. The FieldExpert app extends…


Wearable Technology, Future for Wearables Just Keeps Getting Brighter

Future for Wearables Just Keeps Getting Brighter

If you thought the wearable technology market might be cooling from its torrid pace in 2014, think again. While the wearables market may not quite match the stellar 140-percent growth in global shipments it managed last year, 2015 is still…


What’s Driving Service Excellence? Learn More at Field Service 2015

Author: Stephen Timms @Sjtimms I am looking forward to attending Field Service next week, and hope you are too. At this year’s event in Palm Springs it’s important to focus on what’s really impacting your service business, for good and…


Apple Watch Portends Big Things for Wearables in the Enterprise

Apple’s formal debut of the much-touted Apple Watch this week set off a spate of speculation about the device’s suitability for the consumers. Is it fashionable enough? Is it cool enough? Is it better at handling tasks already consigned to…


Bringing the Benefits of Wearables to the Service Industry

Author: Yair Lehrer It was Apple’s CEO, Tim Cook, and his  “one more thing” moment that grabbed all the headlines earlier this year. Apple is the latest giant to walk into the wearable tech arena and is in good company…


What’s New in Wearables? A Glimpse from Dreamforce

Imagine a world where you can clock in without ever having to drive to the office. Or a world where hotel staff greets you by name and your room preference? How about one where you can call for help with…