motivation

30 Field Service Managers, Consultants, and Business Leaders Reveal the Best Way to Motivate Field Service Employees

Motivated field service employees have better job satisfaction, higher performance levels, and greater productivity, leading to increased customer satisfaction. All of this, of course, means a healthier bottom line for your organization. That’s why motivating field service employees is a…


field management service

What Is Staff Scheduling and Planning?

Staff scheduling and planning consumes hours of managers’ and dispatchers’ time. Staff scheduling and planning does not simply entail filling out a calendar of shifts; rather, it involves maintaining proper service levels, satisfying customers, retaining quality employees, and ensuring that…


Tips to Help Minimize Overtime

Murphy’s Law, the saying that “anything that can go wrong will” might as well be the motto for unscheduled field service disasters.  From traffic delays to customer cancellations to miscommunication from the front office to the field, it’s easy to…


field service management

The Top 15 Posts: Apps and Tools for Success

What caught your attention on ClickSoftware’s blog? Was it the numerous posts about mobility and apps? Maybe you preferred the expansive articles containing resources or even those which defined specific terms associated with the field service management industry. Regardless of…


Field Service Management and Enterprise solutions

Best Field Service Management Presentations & Slide Decks: 50 Killer Resources on Field Service Management, Managing Remote Teams, Mobility, and More

Field service management is a broad field that encompasses managing remote teams and fleets, managing shift work, handling field sales, creating optimized schedules, and connecting field service workers, managers, and back-end systems regardless of location. In some cases, field service…


field service

Field Service is hard….but YOU can make it easy. Yes, YOU!!!

Every day you face innumerous challenges related to your field organization that often go unaddressed. As a seasoned Field Service professional, you have the knowledge and experience to help us identify and address the biggest challenges in Field Services, whether…


field service management

Field Service Market in High Gear – Are you Ready?

Efficiency, speed and getting something done correctly the first time around. That’s how business operations ideally should be. Thanks to technology, this happens more often than not, but it is only recently that the needs of the Field Service Market…


field service management

Missed Commitments: How to clean up the mess they make – like a boss

One of the greatest challenges service organizations face is the inevitable schedule change. Even the best person or application can only consider the information available at the time of schedule preparation. As workloads and unexpected events increase throughout the day,…


Blog -Mob Tech Feb 9 2016

Mobile Technology: The Future of Schedule Management

Up until earlier this year, I was totally ignorant of the usefulness of mobile technology in the workplace. My first clue regarding its usefulness was about five months ago when I was having problems with my oven. I called the…


cooking up enterprise mobility apps with clicksoftware's secret sauce

Our Secret Recipe for Building Incredible Enterprise Apps

Accelerating Innovation to Our Customers via the AppExchange Up until recently, enterprise apps seemed like they were still stuck in the Stone Age [some of them still are]. You only had these tech giants creating enterprise app software for IT…