Live video has been an emergent communication technology in the field service industry. Panasonic recently wrote a blog post discussing how live video is transforming on-site maintenance. They reached out to ClickSoftware Vice President of Product Management Gilad Brand for his expertise on the subject.
The article explores how video has become commonplace in many arenas due to new technologies, as well as its implications for service-centric businesses.
Video communication is now common in the consumer world where services like Google Hangouts and Skype let individuals and groups use the cameras and screens on any of their connected devices to talk with and see each other. And businesses have adopted the same technologies to create collaborative meetings in which the participants can see everyone else in the meetings. Field service organizations are recognizing the potential advantages available and are increasingly moving toward implementing live video connections for their technicians.
Using live video, businesses can connect field technicians to remote products experts. This avoids the inevitable delays that come with daily field service.
Brand identified two trends he has noticed in field service environments, and discusses their potential impact on field service.
If you want to learn more about how live-video is changing field service, read the original article here.