SAP SAPPHIRE NOW 2016 Takeaways

Three weeks ago, I had the pleasure of attending SAP SAPPHIRE NOW in Orlando, Florida with the rest of the ClickSoftware team. As a show veteran, this was my fifth year in a row attending, I had two pairs of…


Vectren Corporation Turns to ClickSoftware to Power Field Management!

We are pleased that Vectren Corporation has come on board and joined us as one of our newest ClickSoftware customers. As an energy holding company delivering services to more than 1 million customers across Indiana and Ohio, Vectren Corporation selected…


motivation

30 Field Service Managers, Consultants, and Business Leaders Reveal the Best Way to Motivate Field Service Employees

Motivated field service employees have better job satisfaction, higher performance levels, and greater productivity, leading to increased customer satisfaction. All of this, of course, means a healthier bottom line for your organization. That’s why motivating field service employees is a…


field management service

What Is Staff Scheduling and Planning?

Staff scheduling and planning consumes hours of managers’ and dispatchers’ time. Staff scheduling and planning does not simply entail filling out a calendar of shifts; rather, it involves maintaining proper service levels, satisfying customers, retaining quality employees, and ensuring that…


Tips to Help Minimize Overtime

Murphy’s Law, the saying that “anything that can go wrong will” might as well be the motto for unscheduled field service disasters.  From traffic delays to customer cancellations to miscommunication from the front office to the field, it’s easy to…


field service management

What Is Dispatch Management?

For organizations and enterprises managing field service personnel and fleets, dispatch management is a critical business component. Dispatch management software makes use of built-in scheduling criteria to automate a great deal of the scheduling process. Dispatch management software users may…


field service management

The Top 15 Posts: Apps and Tools for Success

What caught your attention on ClickSoftware’s blog? Was it the numerous posts about mobility and apps? Maybe you preferred the expansive articles containing resources or even those which defined specific terms associated with the field service management industry. Regardless of…


Field Service Management and Enterprise solutions

Best Field Service Management Presentations & Slide Decks: 50 Killer Resources on Field Service Management, Managing Remote Teams, Mobility, and More

Field service management is a broad field that encompasses managing remote teams and fleets, managing shift work, handling field sales, creating optimized schedules, and connecting field service workers, managers, and back-end systems regardless of location. In some cases, field service…


Employee scheduling and planning are two of the greatest challenges managers face.

Employee Scheduling and Planning – A definition

Employee scheduling and planning are two of the most challenging aspects of a manager’s job. They also just so happen to be two of the most important, because scheduling staff creates order and flow for your business. Proper employee scheduling…


Shift Management is essential in mobile field services.

What Is Shift Management?

A Definition of Shift Management Any company or organization that runs two or three work shifts per day handles shift management. Setting the shift schedule is one of the very first tasks businesses undertake when they begin operating, but shift…