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ClickSoftware’s Gilad Brand discusses field service trends in Panasonic blog post

Live video has been an emergent communication technology in the field service industry. Panasonic recently wrote a blog post discussing how live video is transforming on-site maintenance. They reached out to ClickSoftware Vice President of Product Management Gilad Brand for his expertise on…


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Great Field Service Is Hard, but Possible

Over the past few weeks on the blog, we have been diving into the challenges of field service management  for our “Service is Hard” series. We’ve highlighted continuous improvement, mobility challenges, and change management. The goal of the series if…


SAP SAPPHIRE NOW 2016 Takeaways

Three weeks ago, I had the pleasure of attending SAP SAPPHIRE NOW in Orlando, Florida with the rest of the ClickSoftware team. As a show veteran, this was my fifth year in a row attending, I had two pairs of…


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Continuous Improvement Challenges in Field Service Management

We’re diving into our Service is Hard blog series by first addressing the topic of ‘continuous improvement’—and why it presents a challenge for field service management. As mentioned in my previous post, we will be addressing the topics that ended…


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Field Service Management IS Hard… But it Doesn’t Have to Be

Throughout my 20 year career in Field Service Management (FSM), I have come to a realization:for every organization responsible for delivering service to customers, FSM is challenging. Beginning with the initial contact from the customer, to the events triggered by…


Transforming Customer Interaction: Announcing Click Field Service Edge

It’s easy to lump all B2B tech solutions into two giant groups: the dinosaurs of old who barely hold on to market share simply by their size and budgets, and the nimble startups that come in and disrupt what the…


Amazon Comcast partnership success hinges on field service quality

Bundle this: Comcast’s deal with Amazon shows why a beautiful front-end experience won’t fly without back-end service, too

In its most recent move to touch nearly every aspect of consumer life, Amazon announced a big retail partnership with Comcast to make the trio of Xfinity services available through its newly minted Amazon Cable Store. The benefits for Comcast…


Tips to Help Minimize Overtime

Murphy’s Law, the saying that “anything that can go wrong will” might as well be the motto for unscheduled field service disasters.  From traffic delays to customer cancellations to miscommunication from the front office to the field, it’s easy to…


Field Service Management and Enterprise solutions

Best Field Service Management Presentations & Slide Decks: 50 Killer Resources on Field Service Management, Managing Remote Teams, Mobility, and More

Field service management is a broad field that encompasses managing remote teams and fleets, managing shift work, handling field sales, creating optimized schedules, and connecting field service workers, managers, and back-end systems regardless of location. In some cases, field service…


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Field Service is hard….but YOU can make it easy. Yes, YOU!!!

Every day you face innumerous challenges related to your field organization that often go unaddressed. As a seasoned Field Service professional, you have the knowledge and experience to help us identify and address the biggest challenges in Field Services, whether…