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Mobility Challenges in Field Service Management

We continue our Service is Hard blog series this week by addressing the topic of mobility and why it can prove a challenge for field service management. As mentioned in the intro blog post for this series, we are addressing…


Blog -Mob Tech Feb 9 2016

Mobile Technology: The Future of Schedule Management

Up until earlier this year, I was totally ignorant of the usefulness of mobile technology in the workplace. My first clue regarding its usefulness was about five months ago when I was having problems with my oven. I called the…


Technology in the hands

What is Enterprise Mobility? An Enterprise Mobility Definition

A Definition of Enterprise Mobility Enterprise mobility describes the trend of a greater number of employees working outside the office and using mobile devices and cloud services to perform business tasks. With the rise of smartphones and tablets a few…


How User Interfaces can Make the business profitable

How Great User Interfaces can be Translated into Pure Money

 Guest Author: Gil Bouhnick As individuals we all understand the value of a great user interface. Usability is key for every product we use, whether it’s a software or a physical one. If it’s friendly, easy to use, and self-explanatory…


Field Supervisor App from ClickSoftware

Field Supervisor and How they can Clear Bottlenecks Using this App

Modern mobility makes each and every one of us more efficient while on the move. Executives respond to burning matters when they are traveling, IT managers monitor their servers’ status without carrying their laptops everywhere, web masters view their website…


The Future of Commerce, Wearable Technology

Wearable Technology and Customer Service: 50 Innovative Examples

Wearable Technology and Customer Service: 50 Innovative Examples   Remember watching cartoons and movies as a kid and seeing all of those awesome tech devices and wishing you could have one (or two, or all of them)? Well, the future is…


Introducing FieldExpert, New Salesforce Wear App for Apple Watch

By Matt Wolf, Alliances Director, ClickSoftware Today, ClickSoftware launched FieldExpert for the Apple Watch on the Apple App Store and Salesforce AppExchange, empowering businesses to connect with customers, partners and employees in a whole new way. The FieldExpert app extends…


Who Pyramid, Contracted Mobile Workers

Who’s On First….With Contracted Mobile Workers

The question of Who’s on First, crosses all boundaries – going far beyond any one particular setting or particular country or sport.  It’s a universal question that countless millions have been wrestling with since it was posed by Abbott &…


Mobile Workstyles on the Rise, Mobile Apps in the Workforce

Mobile Apps in the Workforce: Overcoming Challenges to Reap the Benefits of a Fully Mobile Workforce

As more companies and organizations go mobile, executives and managers need solutions for better managing field workers, office staff, and back-office functions and systems. Similarly, all of the organization’s people, from office staff to field workers, need to be able…


Apple Watch Portends Big Things for Wearables in the Enterprise

Apple’s formal debut of the much-touted Apple Watch this week set off a spate of speculation about the device’s suitability for the consumers. Is it fashionable enough? Is it cool enough? Is it better at handling tasks already consigned to…