Values of Reviews in Evaluating Residential Service Provider, Customer Service, Online Reviews

Why Field Service Companies Should Yelp for Reviews

The voice of the consumer is louder than ever. One misstep resulting in a negative online review could cost your company serious revenue, as you not only need to worry about the loss of one customer, but the tens, hundreds,…


6 Customer Service Scheduling Mistakes That Are Costing You Money (And How to Fix Them)

Efficient, convenient customer service scheduling is critical to your organization’s success. In the age of the customer, you need to exceed, or at the very least meet, all of your customers’ expectations for service. You also need to use best…


September is the Worst Month for Customer Service Providers

It is that time of year again, when those cities across the U.S. that have multiple colleges (I.e., Boston, Atlanta, Chicago, Washington, D.C. and Philadelphia) go through the annual influx of new student residents. Beyond the inconvenience of increased traffic…


Chocolate, Cloud and Bette Customer Service

Can the Cloud Close the Gap for a Better Customer Experience?

There are two things going on here.  The Cloud.  And the Customer Experience.  It seems that everyone is on the cloud nowadays.  Is that a good thing?  Maybe.  But the most important thing here is your customer’s experience.  So if…


Improving Customer Service with the Magic of Metrics, Big Data for Customer Service

Top 50 Resources on Big Data for Customer Service

Companies are relying on data for everything from pricing flexibility to customer preference management to discount targeting. It is clear that today’s executives need to be well versed in Big Data and analytics and how to turn the information into…


Shift Expert, How Can You Easily Manage Your Workforce Like an Expert?

How Can You Easily Manage Your Workforce Like an Expert?

Author: Mali Cohen-Denzinger It doesn’t matter if you have 50 employees or 5,000, all organizations now have access to industry leading solutions in the Salesforce1 platform combined with ClickSoftware’s workforce optimization technology. The Expert App series on the AppExchange empower…


Getting From Transactional to Long-Term: A Relationship Imperative

BOSTON — It’s springtime at last in the northeast, a time when our fancy lightly turns to … relationships. Through the corridors, keynote halls and session rooms at the Salesforce World Tour last week, talk centered on improving customer relationships,…


Room for Improvement Remains in Contractor Usage

The benefits of employing third-party contractors to round out services capabilities are well known, including greater scope and scale of serviceable regions and the efficiency benefits inherent to an on-demand field force.


How Well Do You Really Know Your Contractors? Take the Quiz

Author: Dana Liberty Contractor Relationships – A Match Made in Heaven or You’ll Never Make it Down the Aisle? 9am. You feel it.  That dreaded moment you have to send a list of service jobs to your third-party contractor.  The…


5 Ways Best-in-Class Field Service Organizations Leverage Analytics

Author: Katelyn Burrill More than ever before, service organizations need to turn the focus to keeping customers happy. Customers have access to more information, more choices, and a big soapbox to speak about their service experience – social media. On…