SAP SAPPHIRE NOW 2016 Takeaways

Three weeks ago, I had the pleasure of attending SAP SAPPHIRE NOW in Orlando, Florida with the rest of the ClickSoftware team. As a show veteran, this was my fifth year in a row attending, I had two pairs of…


enterprise service solution

Weighing Public vs. Private Interests in the Big Data Economy: Innovations in technology continue to bring more questions about privacy

Guest Post: Richard Cohen, Special counsel in the corporate department of Kelley Drye’s New York office. This article was originally published by Metropolitan Corporate Counsel on November 30, 2015. Richard Cohen has extensive experience working with technology companies on domestic and international transactional matters, including IT…


social media

Social Media and the rise of customer-obsessed commerce

It’s expected that when you do any sort of online shopping, you look at reviews of whatever you’re buying. From computers to furniture and even socks, you can find a review of the product. (The thought of a review of…


customer service solution

How Small and Medium Businesses (SMBs) can hold their own

One of the formative work experiences in my career was working for a subcontractor. The company installed insulation and fireplaces. It was by no means a small company, but it wasn’t a huge company either (i.e, in the SMB category)….


Amazon Comcast partnership success hinges on field service quality

Bundle this: Comcast’s deal with Amazon shows why a beautiful front-end experience won’t fly without back-end service, too

In its most recent move to touch nearly every aspect of consumer life, Amazon announced a big retail partnership with Comcast to make the trio of Xfinity services available through its newly minted Amazon Cable Store. The benefits for Comcast…


field service management

How service businesses can leverage mobility for improved customer relationships

Guest Blogger: Diabsolut Field Service Management Mobility is now a key part of our lives. Smartphones and tablets have disrupted a lot of industries by creating new opportunities to interact with customers, and it is important for service brands to realise…


field service management

Missed Commitments: How to clean up the mess they make – like a boss

One of the greatest challenges service organizations face is the inevitable schedule change. Even the best person or application can only consider the information available at the time of schedule preparation. As workloads and unexpected events increase throughout the day,…


Blog -Mob Tech Feb 9 2016

Mobile Technology: The Future of Schedule Management

Up until earlier this year, I was totally ignorant of the usefulness of mobile technology in the workplace. My first clue regarding its usefulness was about five months ago when I was having problems with my oven. I called the…


service channels, Superior Customer Service Starts with the Right Channel

What is Service Scheduling?

A Definition of Service Scheduling  Service scheduling is the process business and organizations follow to ensure that their services and resources are scheduled as optimally and efficiently as possible. Service businesses and companies that have a mobile workforce especially must…


Top Outcomes Desired for a New Field Service Team in Aberdeen Report on Customer Service Quality

The Customer is Always Right: Becoming a Company Focused on Service Quality

Superior customer service is imperative to the success of every business. Customer expectations for service are shifting – If you want to continue to grow as a business, delivering value through field service interactions have become a critical competitive differentiator….