enterprise service solution

Weighing Public vs. Private Interests in the Big Data Economy: Innovations in technology continue to bring more questions about privacy

Guest Post: Richard Cohen, Special counsel in the corporate department of Kelley Drye’s New York office. This article was originally published by Metropolitan Corporate Counsel on November 30, 2015. Richard Cohen has extensive experience working with technology companies on domestic and international transactional matters, including IT…


customer service solution

How Small and Medium Businesses (SMBs) can hold their own

One of the formative work experiences in my career was working for a subcontractor. The company installed insulation and fireplaces. It was by no means a small company, but it wasn’t a huge company either (i.e, in the SMB category)….


Transforming Customer Interaction: Announcing Click Field Service Edge

It’s easy to lump all B2B tech solutions into two giant groups: the dinosaurs of old who barely hold on to market share simply by their size and budgets, and the nimble startups that come in and disrupt what the…


field service management

The Top 15 Posts: Apps and Tools for Success

What caught your attention on ClickSoftware’s blog? Was it the numerous posts about mobility and apps? Maybe you preferred the expansive articles containing resources or even those which defined specific terms associated with the field service management industry. Regardless of…


cooking up enterprise mobility apps with clicksoftware's secret sauce

Our Secret Recipe for Building Incredible Enterprise Apps

Accelerating Innovation to Our Customers via the AppExchange Up until recently, enterprise apps seemed like they were still stuck in the Stone Age [some of them still are]. You only had these tech giants creating enterprise app software for IT…


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Can cloud and mobility really do great things for the field services or are they just more meaningless buzzwords?

As words like ‘cloud’ and ‘mobility’ are tossed around the tech industry, it becomes harder for businesses to properly realise what they can get from these offerings. These technological advancements are expected to bring new and exciting opportunities to field…


Breakfast event - Is cloud the next frontier for workforce management?

Is Cloud the Next Frontier for Workforce Management?

The cloud is a buzz word on everybody’s lips at the moment and many see it as a new and exciting opportunity for field service management. According to research by Frost and Sullivan the field service industry is set to…


SurveyMonkey for Salesforce

50 Great Customer Service App Marriages from the AppExchange

To make the most of Salesforce, companies and organizations are choosing and adding apps from the AppExchange. One category of AppExchange apps that we at ClickSoftware love is the Customer Service category. Within the category are all sorts of apps…


Introducing FieldExpert, New Salesforce Wear App for Apple Watch

By Matt Wolf, Alliances Director, ClickSoftware Today, ClickSoftware launched FieldExpert for the Apple Watch on the Apple App Store and Salesforce AppExchange, empowering businesses to connect with customers, partners and employees in a whole new way. The FieldExpert app extends…


Top 50 Resources for Managing Your Workforce in the Cloud

Even as recently as a couple of years ago, companies and organizations were leery of shifting business practices to the cloud. Concerns about security and server downtime ranked as some of their top concerns. Now, approximately 54% of executives look…