SAP SAPPHIRE NOW 2016 Takeaways

Three weeks ago, I had the pleasure of attending SAP SAPPHIRE NOW in Orlando, Florida with the rest of the ClickSoftware team. As a show veteran, this was my fifth year in a row attending, I had two pairs of…


Transforming Customer Interaction: Announcing Click Field Service Edge

It’s easy to lump all B2B tech solutions into two giant groups: the dinosaurs of old who barely hold on to market share simply by their size and budgets, and the nimble startups that come in and disrupt what the…


Because of rapid technological innovations, humans could end up creating a new race of humans altogether.

Technological Singularity: What’s the Future of Artificial Intelligence?

While it may sound a bit too much like science fiction, Technological Singularity is a term used to describe the change that would occur when humans, technology, and artificial intelligence would intersect to such an extent that we are incapable…


Are you being service by Artificial Intelligence?

Are You Being Served? The Influence of Robotics on the Service Industry

Robotics has changed the world many times over, especially in the manufacturing industry, but it appears that robots are being set up to take over the service industry as well. Granted, perhaps the words “take over” are a bit strong,…


EMBRACE OR FEAR?

The A.I. Dilemma     On May 4th, ClickSoftware organized a panel debate in London concerning the topic of A.I., under the heading “Assisted Intelligence vs Artificial Intelligence”. The panel was composed of:  Roger Trapp, Moderator, formerly of the Financial Times…


motorcylce, artificial intelligence

I Need Your Clothes, Your Boots, and Your Motorcycle – the A.I. Debate Continues

(Terminator 2: Judgment Day, Lionsgate Films, 1991) If you randomly ask someone, “Are you afraid of artificial intelligence?” you may well get a response like “Well, um…” followed by some mumbling, with an undertone of dread. A few weeks ago,…


artificial intelligence - is it here to stay?

Artificial Intelligence: Boom or Doom ?

On May 4th, ClickSoftware organized a panel debate in London to discuss the subject of ‘Assisted Intelligence vs. Artificial Intelligence”.  The aim was to find out the potential consequences – both positive and negative – that A.I. will have for…