SAP SAPPHIRE NOW 2016 Takeaways

Three weeks ago, I had the pleasure of attending SAP SAPPHIRE NOW in Orlando, Florida with the rest of the ClickSoftware team. As a show veteran, this was my fifth year in a row attending, I had two pairs of…


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Continuous Improvement Challenges in Field Service Management

We’re diving into our Service is Hard blog series by first addressing the topic of ‘continuous improvement’—and why it presents a challenge for field service management. As mentioned in my previous post, we will be addressing the topics that ended…


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Field Service Management IS Hard… But it Doesn’t Have to Be

Throughout my 20 year career in Field Service Management (FSM), I have come to a realization:for every organization responsible for delivering service to customers, FSM is challenging. Beginning with the initial contact from the customer, to the events triggered by…


Vectren Corporation Turns to ClickSoftware to Power Field Management!

We are pleased that Vectren Corporation has come on board and joined us as one of our newest ClickSoftware customers. As an energy holding company delivering services to more than 1 million customers across Indiana and Ohio, Vectren Corporation selected…


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Weighing Public vs. Private Interests in the Big Data Economy: Innovations in technology continue to bring more questions about privacy

Guest Post: Richard Cohen, Special counsel in the corporate department of Kelley Drye’s New York office. This article was originally published by Metropolitan Corporate Counsel on November 30, 2015. Richard Cohen has extensive experience working with technology companies on domestic and international transactional matters, including IT…


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30 Field Service Managers, Consultants, and Business Leaders Reveal the Best Way to Motivate Field Service Employees

Motivated field service employees have better job satisfaction, higher performance levels, and greater productivity, leading to increased customer satisfaction. All of this, of course, means a healthier bottom line for your organization. That’s why motivating field service employees is a…


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Social Media and the rise of customer-obsessed commerce

It’s expected that when you do any sort of online shopping, you look at reviews of whatever you’re buying. From computers to furniture and even socks, you can find a review of the product. (The thought of a review of…


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How Small and Medium Businesses (SMBs) can hold their own

One of the formative work experiences in my career was working for a subcontractor. The company installed insulation and fireplaces. It was by no means a small company, but it wasn’t a huge company either (i.e, in the SMB category)….


Transforming Customer Interaction: Announcing Click Field Service Edge

It’s easy to lump all B2B tech solutions into two giant groups: the dinosaurs of old who barely hold on to market share simply by their size and budgets, and the nimble startups that come in and disrupt what the…


Amazon Comcast partnership success hinges on field service quality

Bundle this: Comcast’s deal with Amazon shows why a beautiful front-end experience won’t fly without back-end service, too

In its most recent move to touch nearly every aspect of consumer life, Amazon announced a big retail partnership with Comcast to make the trio of Xfinity services available through its newly minted Amazon Cable Store. The benefits for Comcast…