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ClickSoftware Welcomes Additions to Services, Cloud, Legal, and APAC Teams

This summer, ClickSoftware welcomed several new employees. Sal Mahbouba was appointed Senior Vice President of Global Services, Craig Zajac was appointed Senior Vice President of General Counsel and Corporate Security, Ed Brennan was appointed Cloud Evangelist, and Craig Stephens was appointed Managing Director in…


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ClickReads: IoT Transforming Service Delivery and Implications

Editor’s Note: ClickReads is our new weekly series of the top technology and business stories relevant to the field service industry. Check back weekly for the newest installment, or look for the #ClickReads hashtag on Twitter.  The Internet of Things…


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ClickSoftware’s Gilad Brand discusses field service trends in Panasonic blog post

Live video has been an emergent communication technology in the field service industry. Panasonic recently wrote a blog post discussing how live video is transforming on-site maintenance. They reached out to ClickSoftware Vice President of Product Management Gilad Brand for his expertise on…


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Acciona Uses ClickSoftware to Improve Infrastructure in Peru

Spain-based Acciona is a leader in the development and management of infrastructure, renewable energy, and water and services. They’re also a happy ClickSoftware customer, and produced a video showing how they use ClickSoftware’s field service scheduling and dispatch solution to support…


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ClickSoftware Named 2016 Hot Vendor in IoT by Aragon Research

We are pleased to announce that Aragon Research, a technology-focused research and advisory firm, named ClickSoftware a 2016 Hot Vendor in the Internet of Things (IoT) category. Each year, Aragon Research selects Hot Vendors across multiple industries that continue to push their respective…


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New Faces and Promotions at ClickSoftware

This summer, ClickSoftware announced two important appointments in technology leadership. Amit Monovich was welcomed as the new Vice President of Research and Development (R&D) and was promoted Danny Korach to a new position at ClickSoftware—Chief Technology Officer (CTO). First, let’s welcome Amit…


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Great Field Service Is Hard, but Possible

Over the past few weeks on the blog, we have been diving into the challenges of field service management  for our “Service is Hard” series. We’ve highlighted continuous improvement, mobility challenges, and change management. The goal of the series if…


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Customer Spotlight: SGS’ Tony Perkins Featured in Field Technologies

The best part of the ClickSoftware community is our customers. We provide the best tools we can for field service and customer-centric organizations, but our customers are the ones achieving great things with our technology. This post is the first…


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Change Management Challenges in Field Service

Following up on our Service is Hard blog series, today we’re discussing the topic of “change management” and how this adds to the challenges of field service. This is our third post in the series, where we have discussed continuous…


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Mobility Challenges in Field Service Management

We continue our Service is Hard blog series this week by addressing the topic of mobility and why it can prove a challenge for field service management. As mentioned in the intro blog post for this series, we are addressing…