Business and Technology Priorities by Country, Cloud

What Type of Cloud is Your Business?

The cloud. What is it? Where is it? Is it all around us? Is it above us? Can we trust or believe in something we can’t see? Perhaps that specific question is for another blog post all together, in this…


Wearable Technology, Future for Wearables Just Keeps Getting Brighter

Top 50 BYOD Resources – BYOD Security, Policy, Trends & More

There are several advantages to implementing a bring your own device (BYOD) program in your organization, including lower overhead and giving employees the opportunity to work on devices with which they are most comfortable. There are challenges with BYOD, though,…


Mobile Workstyles on the Rise, Mobile Apps in the Workforce

Mobile Apps in the Workforce: Overcoming Challenges to Reap the Benefits of a Fully Mobile Workforce

As more companies and organizations go mobile, executives and managers need solutions for better managing field workers, office staff, and back-office functions and systems. Similarly, all of the organization’s people, from office staff to field workers, need to be able…


Chocolate, Cloud and Bette Customer Service

Can the Cloud Close the Gap for a Better Customer Experience?

There are two things going on here.  The Cloud.  And the Customer Experience.  It seems that everyone is on the cloud nowadays.  Is that a good thing?  Maybe.  But the most important thing here is your customer’s experience.  So if…


Contractor, Contractor Management

What is Contractor Management? Software, Solutions, Common Challenges & More

A Definition of Contractor Management Contractor management refers to the managing of outsourced work performed for an individual company. It is increasingly common for industries to rely upon independent contractors for specialized skills and knowledge. By utilizing outside contractors, companies…


IDC Energy Insights, ClickSoftware, The Future of Utilities: MObile Field Workforce Management

The Future of Utilities: Mobile Field Workforce Management Webinar

A few months ago ClickSoftware, with the brilliant minds at IDC, put on a Webinar that discussed the future of Utilities and where Mobile Workforce Management adds value.  The Panelists were experts on the subject: Roberta Bigliani the Associate VP,…


Duration Consumers Will Wait Before Deciding Not to Re-Hire Company Pie Chart

The Top Reason Home Service Businesses Are Losing Customers and How To Avoid It

As it turns out, home service businesses have really impatient customers. We recently caught up with Justin Guinn of Software Advice, a website that researches field service software, on their recent study that found 67 percent of consumers will never…


Improving Customer Service with the Magic of Metrics, Big Data for Customer Service

Top 50 Resources on Big Data for Customer Service

Companies are relying on data for everything from pricing flexibility to customer preference management to discount targeting. It is clear that today’s executives need to be well versed in Big Data and analytics and how to turn the information into…


Faucet, Presenting a brand and its contractor base as one

Survey says: Today’s “on demand” economy brings new challenges in presenting a brand and its contractor base as one

Modern business practice, especially in the service industry, is in the midst of an evolution toward the use of “workers on tap” for service fulfillment, to the point where it’s not far-fetched to visualize a day when freelance labor will…


Matt App Party, Salesforce APP Party

Salesforce APP Party – Awesome People, Awesome Party, Awesome Promotion

We recently had the pleasure of presenting at the Salesforce AppExchange Awesome People Parties in both Chicago and London, and we had an AWESOME time! We were joined by some of SFDC MVP’s as well as some of SFDC’s other…