Firms with 3rd Party Field Service information, Can technology give companies using third-party field service a live view? 43% say “Yes“

Can technology give companies using third-party field service a live view? 43% say “Yes“

You took the plunge just over a month ago. Demand for your firm’s services had already been exceeding installation and maintenance capacity for a while. Hobbling along with makeshift solutions was no longer cutting it. Field workers were chronically behind…


Shift Expert, How Can You Easily Manage Your Workforce Like an Expert?

How Can You Easily Manage Your Workforce Like an Expert?

Author: Mali Cohen-Denzinger It doesn’t matter if you have 50 employees or 5,000, all organizations now have access to industry leading solutions in the Salesforce1 platform combined with ClickSoftware’s workforce optimization technology. The Expert App series on the AppExchange empower…


Wearable Technology, Future for Wearables Just Keeps Getting Brighter

Future for Wearables Just Keeps Getting Brighter

If you thought the wearable technology market might be cooling from its torrid pace in 2014, think again. While the wearables market may not quite match the stellar 140-percent growth in global shipments it managed last year, 2015 is still…


How to Transform Third Party Contractors into Brand Ambassadors

Author: Jim Delande In today’s competitive environment, service organizations can no longer compete on price or product alone. They, instead, must work towards providing an exceptional experience. And as market trends change, we know that many, if not most, service…


Getting From Transactional to Long-Term: A Relationship Imperative

BOSTON — It’s springtime at last in the northeast, a time when our fancy lightly turns to … relationships. Through the corridors, keynote halls and session rooms at the Salesforce World Tour last week, talk centered on improving customer relationships,…


What’s Driving Service Excellence? Learn More at Field Service 2015

Author: Stephen Timms @Sjtimms I am looking forward to attending Field Service next week, and hope you are too. At this year’s event in Palm Springs it’s important to focus on what’s really impacting your service business, for good and…


ClickSoftware Salutes the Extreme Workers of the World

The world’s mobile worker population represents about 37 percent of the total workforce. That’s a lot of workers on the roads, in the field, making house visits, and in remote locations from oil platforms in the Gulf to mines in…


Room for Improvement Remains in Contractor Usage

The benefits of employing third-party contractors to round out services capabilities are well known, including greater scope and scale of serviceable regions and the efficiency benefits inherent to an on-demand field force.


Talent, Data, Value: Key Takeaways from Services Executive Symposium

The general symposium theme of improving profitably through services partnership and customer commitment ran through much of the event’s discussions. The crux of those conversations congealed around a few key takeaways:


Do You Know Where Your Contractors Are?

Author: Katelyn Burrill We’ve all been there – you call the service provider as you patiently wait to find out where your technician is, and you get the response from the call center representative: “I’m sorry, the technician is not…