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Acciona Uses ClickSoftware to Improve Infrastructure in Peru

Spain-based Acciona is a leader in the development and management of infrastructure, renewable energy, and water and services. They’re also a happy ClickSoftware customer, and produced a video showing how they use ClickSoftware’s field service scheduling and dispatch solution to support…


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Great Field Service Is Hard, but Possible

Over the past few weeks on the blog, we have been diving into the challenges of field service management  for our “Service is Hard” series. We’ve highlighted continuous improvement, mobility challenges, and change management. The goal of the series if…


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Customer Spotlight: SGS’ Tony Perkins Featured in Field Technologies

The best part of the ClickSoftware community is our customers. We provide the best tools we can for field service and customer-centric organizations, but our customers are the ones achieving great things with our technology. This post is the first…


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Change Management Challenges in Field Service

Following up on our Service is Hard blog series, today we’re discussing the topic of “change management” and how this adds to the challenges of field service. This is our third post in the series, where we have discussed continuous…


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Mobility Challenges in Field Service Management

We continue our Service is Hard blog series this week by addressing the topic of mobility and why it can prove a challenge for field service management. As mentioned in the intro blog post for this series, we are addressing…


SAP SAPPHIRE NOW 2016 Takeaways

Three weeks ago, I had the pleasure of attending SAP SAPPHIRE NOW in Orlando, Florida with the rest of the ClickSoftware team. As a show veteran, this was my fifth year in a row attending, I had two pairs of…


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Continuous Improvement Challenges in Field Service Management

We’re diving into our Service is Hard blog series by first addressing the topic of ‘continuous improvement’—and why it presents a challenge for field service management. As mentioned in my previous post, we will be addressing the topics that ended…


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Field Service Management IS Hard… But it Doesn’t Have to Be

Throughout my 20 year career in Field Service Management (FSM), I have come to a realization:for every organization responsible for delivering service to customers, FSM is challenging. Beginning with the initial contact from the customer, to the events triggered by…


Vectren Corporation Turns to ClickSoftware to Power Field Management!

We are pleased that Vectren Corporation has come on board and joined us as one of our newest ClickSoftware customers. As an energy holding company delivering services to more than 1 million customers across Indiana and Ohio, Vectren Corporation selected…


Transforming Customer Interaction: Announcing Click Field Service Edge

It’s easy to lump all B2B tech solutions into two giant groups: the dinosaurs of old who barely hold on to market share simply by their size and budgets, and the nimble startups that come in and disrupt what the…