Workforce Management and mobile solutions make the business world go round.l

Workforce Management Tips and Resources: 50 Essential Resources on Workforce Management (Plus 150 Workforce Management Tips)

Workforce management (WFM) has become a hot topic in the past few years, as businesses and enterprises recognize the need to meet the demands of work with their available resources and satisfy business objectives in a cost effective and efficient…


cooking up enterprise mobility apps with clicksoftware's secret sauce

Our Secret Recipe for Building Incredible Enterprise Apps

Accelerating Innovation to Our Customers via the AppExchange Up until recently, enterprise apps seemed like they were still stuck in the Stone Age [some of them still are]. You only had these tech giants creating enterprise app software for IT…


Technology in the hands

What is Enterprise Mobility? An Enterprise Mobility Definition

A Definition of Enterprise Mobility Enterprise mobility describes the trend of a greater number of employees working outside the office and using mobile devices and cloud services to perform business tasks. With the rise of smartphones and tablets a few…


25 biggest mistakes made when purchasing mobile workforce management solutions

25 Experts Discuss the Biggest Mistakes Companies Make When Buying Workforce Management Software

The decision to invest in workforce management software is a wise one. Even SMBs are increasingly turning to workforce management software to gain better control over their business operations, communications, scheduling, and more. But with so many workforce management software…


Workforce apps help with mobile workforce management.

What Are Workforce Apps?

A Definition of Workforce Apps Workforce applications (apps) allow your employees, especially remote workers and mobile workers, to access your organization’s systems, such as time and attendance, scheduling, and shift management. Workforce apps are becoming more popular and are growing…


Breakfast event - Is cloud the next frontier for workforce management?

Is Cloud the Next Frontier for Workforce Management?

The cloud is a buzz word on everybody’s lips at the moment and many see it as a new and exciting opportunity for field service management. According to research by Frost and Sullivan the field service industry is set to…


Field Service Experts talk about mistakes

30 Experts Reveal the Most Important Customer and Field Service Metrics for Companies to Track

How do you evaluate your company’s service delivery? There are a variety of metrics you can track, but each organization may have different Key Performance Indicators (KPIs) that provide a true measure of how effective your service delivery processes actually…


Field Technician installing smart meters

7 Ways to Make Sure Your Smart Meter Roll-out is Successful

The roll-out of smart meters is no doubt one of the most ambitious large-scale projects, not least because of the large number of stakeholders involved – the EU, government bodies, Utility providers and their employees, and the public. In the…


SurveyMonkey for Salesforce

50 Great Customer Service App Marriages from the AppExchange

To make the most of Salesforce, companies and organizations are choosing and adding apps from the AppExchange. One category of AppExchange apps that we at ClickSoftware love is the Customer Service category. Within the category are all sorts of apps…


Shout!

48 Things Your Field Techs Can Do with a Mobile Phone

Your techs should be using their mobile phones like little portable offices. And with all the apps available out there, they can virtually do everything in the field without even having to come to the office. That means more quality…