Author: Michael Pistone
First off, apologies to those who were reading my blog which tapered off last year. But after bumping into one of my favorite customer’s at ClickConnect 2014 and learning that he was reading my blog, I was immediately inspired to start writing again, which is a true testament to the professional presence that he is. Thanks Bryan. Read more ›
Guest Author: Sarah Nicastro, Publisher and Editor In Chief, Field Technologies
Last week in sunny San Diego, hundreds of service professionals gathered to share their experiences with field service automation and to learn from their peers at ClickConnect. Organizations of all sizes were in attendance, and ClickSoftware provided some great speakers to provide industry thought leadership. For those of you that may have missed the event, here are some of the topics and takeaways that I felt stood out most. Read more ›
A recent study found that customers have strong opinions about what they want from a service experience. They don’t want to be put on hold, they do want more frequent updates on arrival times, and the overwhelming majority won’t pay extra for VIP service or premium appointments. How do you make the customer happy while staying within operational budgets and personnel restraints? Read more ›
CIOs’ job descriptions are just as diverse as the titles people use for them: Chief Information Officer, Chief Innovation Officer, and Information Technology Director, among others. No matter what you call them, CIOs have the difficult job of getting teams to collaborate with everyone on the same page. They also are responsible for a company’s technological map and direction, including proposing budgets, making purchases, supervising IT specialists and workers, and managing IT-related projects.
Hundreds of companies, enterprises, organizations, and individual CIOs offer services, tools, and blogs to ease some of the burden on CIOs. We have waded through the clutter and found the best resources, blogs, and tools for CIOs. Our top picks represent the most trustworthy information from top experts and industry leaders. We’ve included resources that are useful and offer a variety of applications, blogs with the most up-to-date information and trending topics, and tools that provide the most innovative solutions. Our top 50 selections for CIOs are listed here, in no particular order.
Read more ›
Authors: Gilad Brand & Katelyn Burrill
We continue with our ClickConnect preview series
In today’s customer-centric and data driven service culture, there is not a lot of margin for error. Gone are the days where business’ priorities centered around reducing operational expenses and increasing efficiencies strictly for cost-savings. Today the customer comes first, and the desire is to have the right person at the right job as quickly as possible to. This change is driven by the concern of dissatisfied customers turning to a competitor, and worse yet, sharing a negative experience over social media and scaring away existing and potential new customers. Read more ›
Author: Jessica Aceto, Euclides Technologies
Field Service optimization is not just an option for large enterprises with thousands of field technicians anymore. As technology shifts, field service management can be a true realization for small, medium and large companies, in varying industries that operate in varying geographical locations. Read more ›
Author: Francis Dropik
Field service organizations looking to enhance customer satisfaction, improve customer retention, and raise profitability in response to industry trends have made investing in field service-management optimization a top priority. They realize field-service personnel that feel the company manages their schedules effectively and provides the latest customer information—along with the ability to communicate quickly with the back office—provide a higher level of service to customers. This holds true in both the general demeanor of field resources and their ability to respond to customer requests.
Read more ›
It seems that the future of the Internet of Things may be closer than we think with this month’s trending word: cognizant computing. According to a recent report by Gartner, this high-tech alliteration will soon be the next big app trend in the cloud movement. Cognizant computing is based around the consumer experience, in which data is gathered from individuals and is used to develop personal services. Having an immense impact across a range of industries, services could include things such as billing, payments, context-specific ads and notifications. Read more ›