Current Articles | RSS Feed
Read More
Author: Michael Pistone, Business AnalystAt the end of our last discussion, we saw that some of our metrics were affected as a result of the metrics we were trying to change (reduced travel time equated to better productivity) and I used the term “related metrics.”
Author: Mark WallsIt's SAPPHIRE eve and attendees are busy building agendas and finalizing schedules for the week. I’m using a combination of Outlook and event agenda builder system to sorted and optimize my show schedule. It’s a static scheduling system – with desktop and mobile access.
Essentially, I’m acting as my own dispatcher & mobile worker in one -- controlling my schedule that involves where to be and when so I can: staff the booth, attend sessions, grab a Starbucks, attend pre-scheduled meetings and determine which topics to discuss and when. So how could I improve on this? A couple ways:
These features can be found in SAP Workforce Scheduling and Optimization by ClickSoftware (SAP WSO) which offers dynamic scheduling and optimization solutions. By simply leveraging mobile, maximizing backend systems like Hana, HCM, and Outlook, and using GPS data my personal SAPPHIRE ROI would be very high.
As technology rapidly evolves, Communications Service Providers (CSPs) are struggling to keep pace with the change. They face multiple challenges, including high consumer demand, new network deployments, and more competition. Today, ClickSoftware introduced a new offering to empower CSPs to drive their business forward by creating a more agile business environment. ClickSoftware’s real-time mobile service solutionenables CSPs to achieve success by:
Mobile cloud service subscriptions are set to experience rapid growth over the next few years, indicating that mobile cloud computing is gaining momentum.
Author: Michael Pistone, Business Analyst Last week I talked about manually rearranging schedules to cut down on administrative tasks and lost time. Did it work? It sure did. After dividing Manhattan in sectors and removing all of the administrative work from the technicians, it took about three quarters of the year to get rid of the 700 call backlog. We were down to a one day backlog with no additional resources hired. We had increased our productivity by roughly 40%. I had solved my director’s problems (metrics), which were productivity (jobs worked per day) and backlog (outstanding jobs older than one day). These metrics were tied to my bonus.
Author: Avi MileguirMore small and medium size companies are seeking field service management solutions, often for the first time. Why now? This shift is the outcome of three main factors in the market:
How can cloud-based solutions impact your service organization? I explain in the short video.
Guest author: Kerry Doyle The case for adopting cloud-based field service solutions continues to grow. That’s because the cloud offers a range of capabilities for meeting the challenges faced by today’s mobile field service technicians. In general, attraction to the cloud by organizations of all sizes is due to:
Author: Michael Pistone, Business AnalystLast week I talked about service metrics derived from your customers, your staff, and your boss and as promised, here’s an example of how I used this methodology earlier in my career.
Author: Stephen Timms At the gathering of the top service organizations in the US, the three key topics of discussion focused on how organizations can better:
How CAN organizations tackle these issues? Watch the video as I discuss the next generation of technology solutions, including mobility and context aware apps, to help organizations grow and succeed.
